AGAMA Extream guarantees all products sold by AGAMA Extream Authorized Dealers to be free of defects in material or craftsmanship for a limited period (see below) from the date of purchase.
If a product is found to be defective, AGAMA Extream’s responsibility shall be limited to the repair or replacement of the defective product. AGAMA Extream will not be responsible for any costs, losses or damages incurred as a result of the defective product.
IMPORTANT – All potential warranty claims must meet this criteria:
- Product must be within the warranty period (See below for the warranty on each product category.)
2. All claims must include a proof of purchase that clearly identifies the dealer and purchase date. (If proof of purchase cannot be provided, AGAMA Extream will use the manufacturing date as the start of the warranty period.)
3. Warranties apply only to AGAMA Extream products purchased from Authorized AGAMA Extream dealers (Link to Dealer Locator) and are valid for the original buyer only.
Please carefully read our warranty policy to verify your product is eligible for warranty consideration.
Returning Product For Warranty
Note- warranty procedures vary based on where your AGAMA EXTREME product was purchased. See below for details.
Defective product purchased from an AGAMA Extream dealer must be returned to the point of purchase. The dealer will submit your warranty claim and arrange replacement or refund if the claim is accepted.
If you have purchased your product in a different country than the one that your are currently living in, and are unable to submit a claim to the shop where you bought it, please contact us here. If the warranty claim is accepted, a flat fee will be charged to cover the international economy rate shipping of the product to your address. International fee – $90.
Contact customer service at the online dealer where you bought the item. The online dealer will submit your warranty claim and arrange replacement or refund if claim is accepted.
Sorry, products purchased online from non-authorized AGAMA Extream dealers are not covered by warranty. If the eBay seller you bought the item from is an official reseller/dealer then please contact them to arrange a warranty.
Warranty Period
AGAMA Extream guarantees all snowboards to be free from defects in materials and craftsmanship for a period of three (3) year from the original date of purchase at a AGAMA Extream Authorized Dealer.
AGAMA Extream guarantees all apparel and accessories to be free from defects in materials and craftsmanship for a period of (180) days from the original date of purchase at a AGAMA Extream Authorized Dealer.
All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing. AGAMA Extream products are not covered by any verbal warranties.
ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE IS NOT COVERED UNDER THIS WARRANTY.
Any intentional damage or unintentional damage caused by the rider’s carelessness, abuse, misuse, or neglect.
Impact damage such as from rocks, stumps, rails, etc.
Any damage caused by, related to, or resulting from modifications made after purchase and not authorized by AGAMA Extream.
Stress cracks in lacquer and non-structural cracks on used snowboards.
Scratches, chips, and/or indentations in the topsheet.
Graphic fading, discoloration, or other aesthetic blemishes that do not impair performance.
Abrasion.
Minor base irregularities, including base dimples in binding insert area.
Damage caused by improper mounting or adjustment of bindings.
Damages caused by using improper length of binding mounting screws.
Improper rider-board match (i.e. too much weight on a too short board).
Spinning or stripped inserts caused by improper mounting of binding hardware.
Damages incurred in shipping.
Damage caused by use of solvents, adhesives or LOC-TITE®.
Structural cracks and water infiltration on top laminate, base, core, or sidewall due to improper lamination.
Topsheet, edge, sidewall, tip and/or tail protector delamination.
Tip and/or tail radius lacquer cracks causing a loss of adhesion to top surface.
Insert cracks, structural cracks, or water infiltration around the inserts.
Spinning or stripped inserts (not caused by improper mounting of binding hardware).
ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.
The warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.
All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing. AGAMA Extream products are not covered by any verbal warranties.
Loss of mounting and assembly screws.
Destroyed or stripped mounting or assembly screws due to use of incorrect screwdriver.
Impact damage such as from rocks, stumps, rails, etc.
Any damage caused by, related to, or resulting from modifications made after purchase and not authorized by AGAMA Extream.
Scratches, chips, and/or indentations in the bindings/straps.
Graphic fading, discoloration, or other aesthetic blemishes that do not impair performance.
Damage caused by improper mounting or adjustment of bindings.
Damages caused by using improper length of binding mounting screws.
Damages incurred in shipping.
Damage caused from chairlift breakage.
Damage caused by use of solvents, adhesives or LOC-TITE®.
In the event an exact product replacement (Model, size, and/or color) is no longer available, we may replace your product with one of comparable performance, size, and value or we will offer you a refund for the purchase price. This applies to replacement parts as well.
Customers/dealers are responsible for shipping charges to submit boards for warranty inspection. Return shipping cost for valid claims will be covered by AGAMA Extream.
Your product does not need to be registered for warranty, but you will need a valid proof of purchase from an Authorized AGAMA Extream Dealer to pursue your warranty claim.
